Frequently Asked Questions
Everything you need to know about bringing Mazer quality into your home.
What is the typical delivery timeframe for furniture items?
Standard furniture delivery typically takes between 7 to 14 business days. For larger items requiring white-glove service, our logistics team will contact you within 48 hours of purchase to schedule a specific delivery window.
Do you offer a warranty on Mazer home products?
Yes, all Mazer furniture and decor products come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home decor?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for returns unless they arrive damaged.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also view live updates by logging into your Mazer account dashboard.
Are the materials used in your products sustainably sourced?
Mazer is committed to sustainability. Over 80% of our wood products are FSC-certified, and we prioritize the use of non-toxic finishes and recycled textiles across our entire catalog.
Do you provide assembly services for larger furniture?
We offer professional assembly services for an additional fee at checkout. If selected, our delivery team will unpack, assemble, and place the item in your room of choice, as well as remove all packaging materials.